Effective Date: January 2024
Welcome to malaysia-mdac.com (“malaysia-mdac,” “we,” “us,” or “our”). This Privacy Policy (“Policy”) describes how we collect, use, and disclose information collected from the malaysia-mdac.com website, our travel entry card services, and other online services (collectively, the “Services”), as well as information we collect offline.
Please read this Policy carefully before using our Services or otherwise providing us with information. By accessing or using any part of the Services, or by otherwise providing us with information, you acknowledge the applicability of this Policy.
We may collect information in various ways, including information you provide directly to us, information we collect passively (such as through your browser or device), and information collected from third parties.
You may provide information to us in situations such as:
When you contact us with inquiries;
When you respond to surveys;
When you register to access our Services or purchase/use certain services (such as applying for a travel entry card);
When you communicate with us via email, online chat, phone, or other channels;
When you request certain features (e.g., newsletters, updates); or
When you otherwise provide information to us.
The type of information we request depends on how you use our Services and may vary based on the type of entry card and government requirements. Information you provide may include, but is not limited to:
Name
Email address
Phone number
Travel details (e.g., arrival date, port of entry, purpose of travel)
Address
Date of birth
City and country of birth
Citizenship
Gender
Passport information (e.g., number, issue date, expiration date, photo, place of issuance)
Social security number
Religion
Family information (e.g., names of family members)
Professional details (e.g., occupation, employer)
Financial information (e.g., payment details provided to us or our payment processors)
Device / Usage Information
We may automatically collect certain information about the computer or device you use to access the Services, including mobile devices or tablets. This may include:
IP address, general location (inferred from IP), device identifiers, IMEI, TCP/IP data
Browser type, language, operating system, mobile carrier, country/state of access
Interaction data such as referring/exit pages, URLs, platform type, clicks, domains, landing pages, pages viewed, navigation paths, time spent, usage frequency, timestamps, error logs
We or our vendors may also collect information about mouse movements and scrolling behavior, but we do not collect keystroke data.
Cookies and Other Electronic Technologies
We may use server logs, cookies, and tracking pixels to collect information about your use of the Services:
Server logs store website activity
Cookies are small text files stored on your device to:
Recognize your device
Store preferences
Track visited pages
Improve user experience
Enable analytics and search functions
Support security functions
Tracking pixels (web beacons/GIFs) are small embedded identifiers used to measure engagement, ad performance, and usage behavior
You can configure your browser to notify you about cookies or block them entirely. Refer to your browser’s help section (e.g., Microsoft Edge, Google Chrome, Mozilla Firefox, Apple Safari). Note that disabling cookies may limit access to certain features.
We may collect information about you from third parties such as social media platforms or other websites. For example:
If you access our Services via third-party accounts (e.g., Facebook or Google)
If you interact with our social media pages
This information may include your name, profile picture, gender, user ID, friend list, location, birth date, email, photos, videos, followers, and activity (e.g., likes or posts).
These third-party platforms have their own privacy policies. We are not responsible for how they collect, use, or disclose your information.
We may combine information collected from you with data obtained from affiliates or third parties and use it in accordance with this Policy.
We may use your information for purposes including:
Providing information and delivering Services
Responding to inquiries
Monitoring Service usage
Requesting feedback
Communicating about transactions
Improving Services or developing new features
Sending marketing communications, surveys, or relevant information
Personalizing user experience
Enforcing legal terms
Protecting malaysia-mdac.com, users, or third parties
Managing and troubleshooting Services
We may also anonymize and/or aggregate data for research, marketing, or other purposes and share such data with third parties (e.g., advertisers, partners, sponsors).
We may disclose your information in the following circumstances:
Business Transfers
In the event of a sale, merger, restructuring, or similar transaction, your information may be disclosed as part of that process.
Affiliates
We may share information with affiliated entities in accordance with this Policy.
Agents and Service Providers
We may engage third parties to perform services such as delivery (e.g., FedEx, UPS), application processing, database management, and payment processing.
Consent
We may disclose your information with your consent.
Legal Requirements
We may disclose information where necessary to:
Comply with legal obligations
Protect our rights or property
Ensure safety of users or the public
Avoid legal liability
We may use third-party analytics services such as Google Analytics. These providers use cookies and similar technologies to analyze usage patterns and provide features.
Information collected (including IP address) may be transmitted to and processed by these providers to evaluate usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
If you receive emails from us, we may use tools (such as clear GIFs) to track engagement, including whether you open emails or click links. This helps us measure communication effectiveness.
By using our website you accept our Cookies Policy. Click hereto know more. I agree